By Deepa
The New York Times (23 June 2007) has an interesting article on how Whole Foods has begun to use a single line for check-out which feeds various cash-tills instead of a separate line at each cash-till leaving shoppers to guess the fastest moving line! Banks have long used a single line to manage queues at […]
By Deepa
A Few Observations Are Worth 1,000 Questionnaires A great interview with IDEO founder David Kelly by Morgan McLintic Excerpts from the interview: ?The second phase is built around observation. We feel strongly that to understand people’s latent needs, you have to observe them. You can’t just listen to what they have to say. We haven’t […]
By Deepa
The November issue of HR magazine had the cover story titled ?Cooking up Innovation?. In that article, Gary Hamel talks about ?The Future of Innovation? ?The biggest Innovation of all? Hamel says ?is Management Innovation and the challenge to HR is to help bring the same kind of management processes to innovation that other departments […]