Telecom Operations |
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Revenue Enhancement |
| In the B2C (retail) domain: Using ChaRM©, a proprietary channel management process that works on the distribution channel and both cuts operational costs as well as increases retail sales by up to 15% |
| In the B2B (corporate) domain: Account Relationship Management - the optimal alignment of sales, technology, support operations and relationship management, coupled with systematic tracking in an account dossier, to deliver radical improvements in repeat business and account penetration |
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Revenue Retention |
| Churn prediction modeling: Creating a customized model to predict potential churners |
| Customer and Revenue Retention Strategies: Unique "Three P's of Retention"© methodology that can help reduce churn by up to 20% |
| Value based segmentation modeling: Creating a customized model to dynamically rate customers on total lifetime value |
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Customer Centricity |
| Customer experience impact analysis: Mapping customer lifecycle elements to customer experience |
| Customer experience co-creation: setting up a customer experience lab, working with customers to provide process modification inputs for evolving greater customer centricity |
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Our
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