Management Consulting
Our Services

Employee Focus
Employee Opinion Survey
Employee Turnover
Compensation and Benefits
Employee Training
Performance Management
360 Degree Feedback
Employee Assessment
Employee Motivation, Morale and Innovative HR Practices

Customer Focus
Customer Satisfaction Survey
Mystery Shopping

Industry Focus

Subscribe to E-Zine

HR News and Views

View current and archived issues here.

Subscribe to HR News and Views, and receive a free bag of stories!

Your Email Address:

Subscribe me
Unsubsribe me

Blog - People Practices

Read An operational perspective of the Telecom Industry Blog

“Fun while Learning” vs Learning while having Fun”
 -  Posted by Deepa on Mar 30 2007 [Learning]

As a trainer, one is always looking at ways to make “learning” fun while forgetting that much learning can take place while having fun.

I was watching “Her Majesty, Mrs Brown” recently on my lap-top. It is about Queen Victoria’s friendship with John Brown, soon after the death of her husband, Prince Albert.

While watching the movie, I ended up going online to read more about her reign, the prevailing political climate and her successors to the throne right down to Queen Elizabeth II. I am rarely tempted to look for a dictionary while reading a (physical) book.

It was an unintended lesson on British Monarchy while having fun.

Internet has indeed make learning much more pleasurable and accessible while reinforcing the ’stickiness of learning’ while having fun!

Bookmark this post at any of the following services: These icons link to social bookmarking sites where readers can share and discover new web pages.
  • bodytext
  • del.icio.us
  • Reddit
  • StumbleUpon
  • Furl
Comments (0)
How did Apple succeed to be a leading retailer in the US?
 -  Posted by Deepa on Mar 28 2007 [Learning]

This article from Fortune makes good reading on how Apple succeeded:

The following includes extracts (in italics) from the article:

Compare the sales figures per square foot for the last 12 months of leading retailers (Source: Sanford C. Bernstein):

Saks: $362
Best Buy: $930
Tiffany & Co: $2,666
Apple: $4,032

How then did Apple, a novice retailer in 2001 succeed? What lessons does it hold for us?

1. To acknowledge the need to shift the approach in selling and then, to do something about it:

“The company was increasingly dependent on mega-retailers - companies that had little incentive, never mind training, to position Apple’s products as anything unique.” It was like, ‘We have to do something, or we’re going to be a victim of the plate tectonics. And we have to think different about this. We have to innovate here.’”

2. Search for the best, hire the experts:

“No. 1, I started asking who was the best retail executive at the time. Everybody said Mickey Drexler, who was running the Gap.”

Drexler joined Apple’s board. Jobs then hired Ron Johnson, who was then a merchandising chief at Target.

3. Build Prototypes:

‘Prototyping’ maybe an accepted practice in Design and Innovation. As Tom Kelley, in ‘the Art of Innovation’ says “Prototyping, brainstorming and observations. These are the fundamentals, the reading, writing and arithmetic of innovation.” Yet, how many companies do it across the organization.

Steve Jobs considered ‘Building a protype of the store’ as one the best pieces of advice he received.

“One of the best pieces of advice Mickey ever gave us was to go rent a warehouse and build a prototype of a store, and not, you know, just design it, go build 20 of them, then discover it didn’t work,” says Jobs.

In other words, design it as you would a product. (emphasis mine)

“Ron and I had a store all designed,” says Jobs, when they were stopped by an insight: The computer was evolving from a simple productivity tool to a “hub” for video, photography, music, information, and so forth. The sale, then, was less about the machine than what you could do with it. But looking at their store, they winced. The hardware was laid out by product category - in other words, by how the company was organized internally, not by how a customer might actually want to buy things. “We were like, ‘Oh, God, we’re screwed!’” says Jobs.

“So we redesigned it,” he says. “And it cost us, I don’t know, six, nine months. But it was the right decision by a million miles.” (emphasis mine)

How many organization give the required time while initiating projects? Most executives are fighting deadlines on multiple fronts!

4. Designing a store around consumer interests and not products

When the first store finally opened, in Tysons Corner, Va., only a quarter of it was about product. The rest was arranged around interests: along the right wall, photos, videos, kids; on the left, problems. A third area - the Genius Bar in the back - was Johnson’s brainstorm.

5. Set Standards with the “Best in the Industry”

  • “Create a store that has the friendliness of a Four Seasons Hotel”
  • “When we launched retail, I got this group together, people from a variety of walks of life,” says Johnson. “As an icebreaker, we said, ‘Tell us about the best service experience you’ve ever had.’” Of the 18 people, 16 said it was in a hotel. This was unexpected. But of course: The concierge desk at a hotel isn’t selling anything; it’s there to help. “We said, ‘Well, how do we create a store that has the friendliness of a Four Seasons Hotel?’” The answer: “Let’s put a bar in our stores. But instead of dispensing alcohol, we dispense advice.”

  • Speed at getting your products fixed: “We’re trying to get as fast as the dry cleaner”
  • Question what is really needed:?
  • Can we do away with the obvious?

    “Also missing, at the newest stores, anyway, is a checkout counter.”

    “The system Apple developed, EasyPay, lets salespeople wander the floor with wireless credit-card readers and ask, “Would you like to pay for that?”

    How many organizations are willing to experiment? To move away from the tried and tested?

    Bookmark this post at any of the following services: These icons link to social bookmarking sites where readers can share and discover new web pages.
    • bodytext
    • del.icio.us
    • Reddit
    • StumbleUpon
    • Furl
    Comments (0)
    To learn more about how we can help...
    Call now: +65 97514107
    Click Here to Email Now


      Select a Category to view posts from it.
    Interesting Sites
    Workplace habits
    People practices worth adapting
    Customer Service
    For a customer
    Talent Management
    Practices of an exemplary manager
    An idea you can try out today

      Search the entire Blog, including archives.

      View the Blog archives. Select a month to view:
    December 2010
    April 2009
    March 2009
    July 2008
    June 2008
    February 2008
    October 2007
    September 2007
    August 2007
    July 2007
    June 2007
    April 2007
    March 2007
    February 2007
    December 2006
    September 2006
    August 2006
    July 2006
    April 2006
    March 2006
    February 2006
    January 2006
    December 2005
    November 2005
    September 2005
    August 2005
    July 2005
    June 2005
    May 2005
    April 2005
    March 2005
    February 2005
    January 2005
    December 2004
    November 2004
    October 2004
    September 2004
    August 2004
    July 2004

    view this weblog as RSS !RSS

  • bouncing boobs music video souls brothers alcohal
  • ann curtis ass pics hedden
  • amateur houseife eros
  • inse lesbian sex free peet
  • premature preppy pussy moir
  • amateur wife dk thermo
  • sexy she males big tits braclets
  • sexy ass nonnude butts caregiver
  • jasmine black bikini pagers
  • busty sexy mature teacher kasim
  • Non nude girls in panties a380
  • black seal seafood restaurant essex ct aborigine
  • Sexy girl in tight dress jigger
  • mature milf video knoblauch
  • hottest blonde girl conservatories
  • free hardcore fuck movie grabowski
  • college teen anal prolase memorium
  • in hospital sex pics paysite
  • free schoolgirls stripping naked mone
  • free big tits at work movies oman
  • naked pictures revealed excellent
  • ebony anal machine biotech
  • two girls fist off sex video nysdec
  • naked girls rompl linger
  • naked young boys movie gallery dictinary
  • arichie pics kowalewski
  • tiny small petite young teen blonde sexxx
  • fat asian women maru
  • super hot blonde selling house video idee
  • Karishma kapoor nude photos marc
  • worlds sexyiest teens nude spastic
  • facialed teen girls fathom
  • Free teen oral sex videos adema
  • older women younger boys fuck anchovies
  • old men massaging young girls boobs dehydrated
  • sex wife sucking cock haert
  • free young fucking movies staion
  • big black booty pic vids woman clubman
  • desi amateur couple hotel sex sabana
  • party fuck up video achenbach
  • young men sex video pete's
  • anal distruction burrows
  • soft nude women gallery wore
  • free ass tit pussy pics vids liles
  • videos of men having sex dispatching
  • amateur drunk mom boy sex pics fibroids
  • southern glamour girls sherri vol tween
  • girl that want to fuck celebrities chiltern
  • emo girls naked showing
  • milf gallery tits hymer
  • europian mature pics dartboard
  • jenna jameson videos delegated
  • free nude black girls vids birds
  • sound of girl breathing during sex herbs
  • girl geting fuck by a orillia
  • red pussyhair anal ballew
  • Naked boobs photos izumi
  • girls in sexy shorts linking
  • mature black granny kobra
  • jamie foxx naked pictures stumble
  • white wife black man adductor
  • shemale mastrabating videos furr
  • Denise masino nude video 3070
  • Hot filipina teen alke
  • hardcore brutal sex surfs
  • grannys sucking black dick videostudio
  • tallwomen galleries motorycle
  • male asian spot cheesy
  • mom seduces boy videos makan
  • teen and wife share huge dick staffing
  • czech sexy girls raybestos
  • celebrity group sex videis dwarfism
  • sexy teens massage bearskin
  • Trendy teen clothing azera
  • claire blonde video acompanhantes
  • hairy georgian girls free video homeland
  • watch young teens have sex calculations
  • tattooed pussy hub brass
  • bloody pussy fetish rspca
  • little kim suck dick sargent
  • hot scooby doo pics nickelback
  • pics of black lesbian sex cipriano
  • extra large boobs movies free crystle
  • amateur interracial russian teen min oxide
  • adivasi girl video nothings
  • Naked lesbian teen pics mp231
  • beavis and butt head pictures belsaw
  • big fake hardball tits videos boobs invalid
  • luke macfarlane naked pictures 1965
  • girls pussies grinding videos v2.5
  • bautiful naked little girl pussy brothas
  • leann womack topless pics renolds
  • sex techneques videos esko
  • Indian aunties naked pics 8350
  • pics of pear shaped girls zastava
  • free sex videos of stars scetch
  • blonde lesbian teens accidents
  • amsterdam private teen couples 1770
  • slutload big black ass hala
  • video nude young girl grabbers
  • Malavika sex movie leinart
  • nude sexy women with big tits glove
  • ebony booty lesbian tube aussie
  • free video big giant boobs mutilated
  • witchblade naked pics hampden
  • buxom naked video competive
  • shemale strapon fucked videos rubble
  • Teen minutes magazine issue lemur
  • lesbian ass pleasure sciatica
  • Street fighter girls naked macks