Management Consulting
Our Services

Employee Focus
Employee Opinion Survey
Employee Turnover
Compensation and Benefits
Employee Training
Performance Management
360 Degree Feedback
Employee Assessment
Employee Motivation, Morale and Innovative HR Practices

Customer Focus
Customer Satisfaction Survey
Mystery Shopping

Industry Focus

Subscribe to E-Zine

HR News and Views

View current and archived issues here.

Subscribe to HR News and Views, and receive a free bag of stories!

Your Email Address:

Subscribe me
Unsubsribe me

Blog - People Practices

Read An operational perspective of the Telecom Industry Blog

“Fun while Learning” vs Learning while having Fun”
 -  Posted by Deepa on Mar 30 2007 [Learning]

As a trainer, one is always looking at ways to make “learning” fun while forgetting that much learning can take place while having fun.

I was watching “Her Majesty, Mrs Brown” recently on my lap-top. It is about Queen Victoria’s friendship with John Brown, soon after the death of her husband, Prince Albert.

While watching the movie, I ended up going online to read more about her reign, the prevailing political climate and her successors to the throne right down to Queen Elizabeth II. I am rarely tempted to look for a dictionary while reading a (physical) book.

It was an unintended lesson on British Monarchy while having fun.

Internet has indeed make learning much more pleasurable and accessible while reinforcing the ’stickiness of learning’ while having fun!

Bookmark this post at any of the following services: These icons link to social bookmarking sites where readers can share and discover new web pages.
  • bodytext
  • del.icio.us
  • Reddit
  • StumbleUpon
  • Furl
Comments (0)
How did Apple succeed to be a leading retailer in the US?
 -  Posted by Deepa on Mar 28 2007 [Learning]

This article from Fortune makes good reading on how Apple succeeded:

The following includes extracts (in italics) from the article:

Compare the sales figures per square foot for the last 12 months of leading retailers (Source: Sanford C. Bernstein):

Saks: $362
Best Buy: $930
Tiffany & Co: $2,666
Apple: $4,032

How then did Apple, a novice retailer in 2001 succeed? What lessons does it hold for us?

1. To acknowledge the need to shift the approach in selling and then, to do something about it:

“The company was increasingly dependent on mega-retailers - companies that had little incentive, never mind training, to position Apple’s products as anything unique.” It was like, ‘We have to do something, or we’re going to be a victim of the plate tectonics. And we have to think different about this. We have to innovate here.’”

2. Search for the best, hire the experts:

“No. 1, I started asking who was the best retail executive at the time. Everybody said Mickey Drexler, who was running the Gap.”

Drexler joined Apple’s board. Jobs then hired Ron Johnson, who was then a merchandising chief at Target.

3. Build Prototypes:

‘Prototyping’ maybe an accepted practice in Design and Innovation. As Tom Kelley, in ‘the Art of Innovation’ says “Prototyping, brainstorming and observations. These are the fundamentals, the reading, writing and arithmetic of innovation.” Yet, how many companies do it across the organization.

Steve Jobs considered ‘Building a protype of the store’ as one the best pieces of advice he received.

“One of the best pieces of advice Mickey ever gave us was to go rent a warehouse and build a prototype of a store, and not, you know, just design it, go build 20 of them, then discover it didn’t work,” says Jobs.

In other words, design it as you would a product. (emphasis mine)

“Ron and I had a store all designed,” says Jobs, when they were stopped by an insight: The computer was evolving from a simple productivity tool to a “hub” for video, photography, music, information, and so forth. The sale, then, was less about the machine than what you could do with it. But looking at their store, they winced. The hardware was laid out by product category - in other words, by how the company was organized internally, not by how a customer might actually want to buy things. “We were like, ‘Oh, God, we’re screwed!’” says Jobs.

“So we redesigned it,” he says. “And it cost us, I don’t know, six, nine months. But it was the right decision by a million miles.” (emphasis mine)

How many organization give the required time while initiating projects? Most executives are fighting deadlines on multiple fronts!

4. Designing a store around consumer interests and not products

When the first store finally opened, in Tysons Corner, Va., only a quarter of it was about product. The rest was arranged around interests: along the right wall, photos, videos, kids; on the left, problems. A third area - the Genius Bar in the back - was Johnson’s brainstorm.

5. Set Standards with the “Best in the Industry”

  • “Create a store that has the friendliness of a Four Seasons Hotel”
  • “When we launched retail, I got this group together, people from a variety of walks of life,” says Johnson. “As an icebreaker, we said, ‘Tell us about the best service experience you’ve ever had.’” Of the 18 people, 16 said it was in a hotel. This was unexpected. But of course: The concierge desk at a hotel isn’t selling anything; it’s there to help. “We said, ‘Well, how do we create a store that has the friendliness of a Four Seasons Hotel?’” The answer: “Let’s put a bar in our stores. But instead of dispensing alcohol, we dispense advice.”

  • Speed at getting your products fixed: “We’re trying to get as fast as the dry cleaner”
  • Question what is really needed:?
  • Can we do away with the obvious?

    “Also missing, at the newest stores, anyway, is a checkout counter.”

    “The system Apple developed, EasyPay, lets salespeople wander the floor with wireless credit-card readers and ask, “Would you like to pay for that?”

    How many organizations are willing to experiment? To move away from the tried and tested?

    Bookmark this post at any of the following services: These icons link to social bookmarking sites where readers can share and discover new web pages.
    • bodytext
    • del.icio.us
    • Reddit
    • StumbleUpon
    • Furl
    Comments (0)
    To learn more about how we can help...
    Call now: +65 97514107
    Click Here to Email Now


      Select a Category to view posts from it.
    Interesting Sites
    Workplace habits
    People practices worth adapting
    Customer Service
    For a customer
    Talent Management
    Practices of an exemplary manager
    An idea you can try out today

      Search the entire Blog, including archives.

      View the Blog archives. Select a month to view:
    December 2010
    April 2009
    March 2009
    July 2008
    June 2008
    February 2008
    October 2007
    September 2007
    August 2007
    July 2007
    June 2007
    April 2007
    March 2007
    February 2007
    December 2006
    September 2006
    August 2006
    July 2006
    April 2006
    March 2006
    February 2006
    January 2006
    December 2005
    November 2005
    September 2005
    August 2005
    July 2005
    June 2005
    May 2005
    April 2005
    March 2005
    February 2005
    January 2005
    December 2004
    November 2004
    October 2004
    September 2004
    August 2004
    July 2004

    view this weblog as RSS !RSS

  • girls on girl videos
  • tattoo pussy free pic
  • brother and sister sex video
  • teen porn video collections
  • petite dark haired heather
  • pornstar hardcore shower sex
  • pirate sex videos
  • black girls travel
  • racheal handjob movies
  • sexy nude mature tube
  • rodox porn free photo galleries
  • How to masturbate man
  • noel harrison a young girl
  • boys licking pussy
  • lesbian licking ass video
  • free mature vids and pics porn
  • drunk sex pics
  • does netflix have sex movies
  • Masturbate in public video
  • girls breasts posters
  • teens all about sex
  • plump redhead hairy pussy fist
  • adult swingers movie archive
  • sexy girl being pounded
  • Pussy fuck photos
  • horney house wifes sex pussy
  • small tits vids college
  • free kates playground naked videos
  • hien sex movies
  • old nega pussy
  • barely string bikini video
  • Sex scene in the office
  • young boy woken blowjob sister
  • young nude teen porn pics
  • tammy morris naked video
  • Pictures of nude black girls
  • girl talk small dicks
  • porn movies keez
  • young adult men fucking young girls
  • priest fuck little girl
  • topless slavegirls island
  • fuck amateur girl
  • women with black hairy pussy
  • poisoned food ethnic attack blacks
  • all anal gallery
  • Hollywood actress sex photos
  • free porn asian mia
  • femdom pussy slave
  • shin splints teenage girls
  • pictures of asian family eating dinner
  • all kinds of phat pussy
  • english teenage girls in porn
  • thi teen pics
  • hot lesbian anal
  • hot sexy mature seniors
  • white dick black cunt
  • free sex shows video
  • closeup flower pics
  • movies with hot sex scene
  • sexy girls in water
  • free pussy phots
  • asian pulci sex
  • angelina naked having sex
  • Hot car and girls
  • uvp naked black strippers
  • hd porn video tube
  • Nude kendra pics
  • pussy pop philadelphia
  • asian busty vids
  • sexiest hardcore women
  • Shaking sexy ass
  • teen masterbation porn pics
  • joanna thomas sex pics
  • free shiny movies tube porn
  • uk couples home movies
  • high quality erotic pics
  • naked kombat pornhub
  • amatuer party teens
  • wife christmas gift sexy
  • painting ideas for teen girl bedroom
  • free couples swinging videos
  • Big ass girls sex
  • pussy squirt how to
  • couples sex santa maria california
  • sexy teens mastrabation
  • big cock shemale cumshot pics
  • pictures men giving oral sex
  • young amateur sister
  • pov sex blowjob lesbian
  • Young sex anal
  • ultimate pussy orgasm
  • Chubby big tit sex
  • most famous interracial porn stars
  • cock starved pussy videos
  • pussy licker belt
  • self taken pics of big tits
  • amateur hot videos
  • blonde teen mckenzie
  • free amateur spreads galleries
  • chicks haveing sex
  • free amateur girl pics
  • fashion oops pussy slip
  • free sex movies in weing dress
  • nasty young videos porn
  • free full length movies family sex
  • girl fingering while watching couple fucking
  • young girl older sex stories
  • Big breasted bikini
  • movie outtakes teen wolf
  • sex with drunken girls
  • mature legs movie
  • amia moretti miley movies anal
  • naked girl in ducktape
  • xxx mature group swingers
  • Teens girl gallery
  • exotic girl sex
  • mature lady dresses sexy on cam
  • amature teenie sex pics
  • amateur sexy gratuit
  • couples hot amateur sex
  • hardcore gang xxx
  • Tied girl sex
  • sex teen free video
  • free ass fuck huge dick
  • hot teen babes getting ducked
  • private home wife sex
  • young pussy bikini
  • ginger hair girl sex
  • sexy asian in lingerie
  • little teen giving blowjob
  • traci lords those young girls
  • forced to suck movie galleries
  • young ebony body
  • sexuality fuck me
  • russian porn teen girls
  • nude teen girls in pantyhose
  • ilegal girl porn
  • japanese anal schoolgirls
  • video of two girls caught kissing
  • free naked girl sites
  • free pussy gape galleries
  • first time sex stories and video
  • mature mom son pics
  • cute black chicks
  • black male spanking movies
  • amature sex video galleries
  • busty college amateur pics
  • wife undressing homemade pics
  • girls that liked to get naked
  • girls with very long nipples galleries
  • hottest fuck video
  • japanese lesbian molests young girl
  • top bikini galleries
  • free pics blowjobs big tits
  • asian sex night voyeur
  • asian hottie strip on webcam
  • black owned beauty suppliers in nc
  • Carmella decesare naked video
  • pussy to small porn
  • oral sex guide torrent
  • Asian lesbian sex pics
  • prepubescent nude young girls
  • free porn sex pussy review
  • porntube busty mature anal
  • Naked big asses
  • wet black pussy videos
  • young girl panty galleries
  • emilies glamour party
  • the fatest girl havingsex
  • asian small breasts juicy pussy
  • Gina gershon nude pictures
  • beautiful asian women galleries
  • free daily amateur sex free
  • masturbating sexy blonde
  • new zealand blonde porno
  • mature dolphin free vids
  • erotic jailbait girl
  • hd video tits
  • asian creampie pictures bargirl video
  • young teen topless models
  • hot girl bitch video sex
  • bikini sex babes
  • amateur deep throat videos
  • video girl fingering herself
  • schoolgirl neighbor porn
  • exotic hot black chicks
  • and bi interracial sex stories
  • xxx mature video
  • black girl in the departed
  • Lesbians gone wild video
  • pussy cumming hi def
  • xxx indie rock girls video
  • Girls doing porn
  • upskirt sexy girls
  • girls fuck ghetto boys
  • Teen tamed milf
  • asian sex on train
  • black dudes fucking big white girls
  • amateur webcam naked
  • winny wife video
  • phycho girl teen
  • very young sex slave stories
  • Incest teen movies
  • Teen preggo pics
  • Fucking a dead girl
  • old women on young girls sex
  • porn movie index archive
  • thin anal porn
  • free asian small boob porn
  • the sexiest male ass on internet
  • sexy latin naked females
  • hand fuck me porn
  • my sexy wife pictures
  • busty hot black porn
  • porn dildo fuck
  • girls under erotic hypnosis
  • share adult wife pics video
  • worst movie sex scenes
  • hardcore hd video free
  • Hairy teen pussy videos
  • Katherine heigl nude videos
  • hardcore black cock
  • ebony porn star toi
  • porn pussy and tits
  • ex girlfriend cheerleader nude sex
  • tit massage orgasm videos
  • amateur cunshot video porn
  • bikini free videos
  • nude naked young boys videos
  • Ass hardcore sex
  • sexy nude mature women photographs
  • black men white girl
  • thumbnail porn movie
  • gapping giant pussy holes
  • wife dressed as schoolgirl
  • asian girls masterbating
  • diana naked pictures
  • sexually transmitted throat infections
  • drugs big boobs sex pot cocaine
  • youporn asian blowjob
  • women anal sex video
  • trailers black dicks in white chicks
  • mature interracial blow job sex pictures
  • youporn beautiful young lesbians anal scene
  • hot teen black guy
  • nude latina ass videos
  • miniskirts girls bending over porn
  • homemade weing night sex video
  • stories xxx young
  • black girl cums in mouth
  • virgin deflower pics sex
  • picture of thrush in throat
  • skirt t short bare pussy
  • amateur video on fuck woman
  • Beauty of boobs
  • milf porn pic galleries
  • interraciial big cock sex pics
  • Huge cum load video
  • Sex in saree videos
  • mature bi curios movies
  • Fashion model nude
  • sexy ebony fuck
  • sex tracker free pics
  • caramel babes tits galleries
  • Piss sex pictures
  • Big ass on cam
  • weing dress pussy
  • erotic lesbian kinky stories
  • temptations nude young pics
  • ftvgirls small tits videos
  • german shepherd sex girl
  • erotic black and white photo art
  • black women sex act
  • wild girls on boat pics
  • free big tits lesbian vids
  • fuck squirt video
  • lyrics my neck back lick pussy
  • hot hardcore sex pics
  • hot black mature women
  • free on human anal video
  • milf in stocking free picture porn
  • free henti porn videos mp i
  • blonde young hollywood
  • free porn movies sudced lesbian
  • swingers share wives
  • ass clapping and sexual oil
  • miami underground black sex tapes
  • young lizzys pussy
  • girl from the survivor sex tape
  • pussy dominate men
  • pornstar facial compilation
  • huge sex toys for girls
  • office fuck videos
  • mature women and younger men
  • two blonde girl one guy
  • mason moore pornstar full videos
  • group sex with wife
  • solo girl video
  • Full home sex
  • ebony porn picture galleries
  • old man teen fuck
  • women forcing men to suck dick
  • Naked lesbian images
  • u tube sex video
  • amazing fucking from ass pictures
  • Cum on her face blonde
  • reality tv award dick big brother
  • free extreme girl porn movies
  • beautiful sexy naked
  • marez chicks video
  • mature fashion sex
  • guaranteed orgasm oral sex
  • big butt videos
  • frre interracial sex movies
  • natalie portman naked gallery
  • digimon porn picture galleries
  • not another teen movie sex video
  • young models in hardcore action
  • brother cumming inside his sisters pussy
  • mardi gras sex video drunk girl
  • condom ass sex pictures
  • black stripper having sex with boozedwomen
  • teen couple video amatuer
  • free teen amatuer nude videos
  • tan pussy spread wide
  • big boobed women sex videos
  • jesus hated bald pussy
  • Naked blonde ass
  • i want to fuck sons girlfriend
  • solo sex pictures of straight men
  • Naked hairy pussys
  • nicole gravs porn pics
  • sex toon movies
  • Thick girl xxx
  • sexo oral lesbianas
  • i have nice tight pussy
  • Sexy shilpa shetty boobs
  • large nipples movie
  • petite waffle iron
  • heavy chicks webcams xxx
  • service wife sex stories
  • Wet pussy lesbian
  • sexy babes with hunks
  • videos pictures free butt
  • girls fuck guy pics
  • men anal play heterosexual
  • naked eropean women free videos
  • fuck lapdance video
  • sex eduion picture books
  • swap wife pictures
  • bushy red pussy
  • mother son sex videos stories
  • girl squirting pussy juice
  • little young porno girls
  • college chick fuck party
  • natural pussy jugs and boobs
  • Naked lady flowers
  • three young girls suck cock
  • doing my best friends wife pics
  • cam girl ass
  • black lesbian cream
  • download software for making pictures naked
  • black stockings heels brunette free gallery
  • petite charm discs necklace
  • french teen vids
  • pussy torture cigarette
  • chi girls sex
  • naked female sex
  • sex indian guy blonde
  • Teen nude mirror asian
  • Sexy girl with bra
  • sex real videos
  • girl piercing her pussy
  • teen micro penis picture
  • swap wife videos
  • big black butt pictures
  • watch ghost in a teeny bikini
  • youngest cumshots tube
  • japanese piss girls
  • naked oblivion pics
  • girls with really small boobs
  • erotic undressing ffm pussy
  • scene porn free videos teen emo
  • teen bikini hot
  • milf bdsm fucking anal porn compilation
  • public nude sex movies
  • erotic stories of sex and water
  • hot momyoung sex videos
  • novotel manggadua sex girls
  • black beauties maked
  • Hot girl at the gym
  • mature woman needs sex
  • teens views on sex eduion
  • sex fun men free videos
  • japanese girls video free
  • Teen vampire movies
  • slut wife tube xxx
  • in the butt pics fetish
  • fuck a chinese teen
  • homemade sex tube wife creampie